One of the designers behind the Drupal.org – the community that develops and uses the Drupal content management system software – recently published some excellent tips for effective community designers. A good teacher is a community designer.
Read the post for the full list, but here’s the Coles™ Notes™ version:
- you need to take responsibility for the way that your community behaves
- tokenistic involvement is a waste of time
- ask for specific feedback
- give examples
- wait… wait… wait… engage!
- admit errors quickly
- don’t go dark, but don’t respond to everything
- lead by example
- assume good faith
- be a human
